Sometimes it really works out great...
When we moved to Milwaukee, our daughter Rina found a great swim team and a wonderful coach! She gained really supportive teammates and a wonderful school with more friends than she ever had in her life! As a family, we settled in to a beautiful new community full of really great people.
Because of that change, her swim times improved drastically and she ultimately was recruited to a Big10 college with a great scholarship where she will start next September. She had a wonderful swim career over the last 2 1/2 years under Coach Robert White and is finishing up her age group swimming career at the nationally renowned Ozaukee Aquatics under Coach Steve Keller.
Check out this article!
Rina Krupsky commits to University of Minnesota
And she's happy.
Alicia has moved here to Milwaukee too! (Can you hear my smile?) She is finishing up her college career at University of Wisconsin-Milwaukee studying film and directing and has met some wonderful people who encouraged her to stay here after her first summer home from New York.
She thinks she may head to Europe for graduate school, but thankfully, I get her for at least another year while she brushes up on her Italian. She's had some great opportunities to work with a big filmmaker here and has gained quite a bit of experience between Milwaukee and New York. And, because she is here, she may be doing some future projects with me using her visual arts background. I couldn't be happier to have her close by!
But other times...
No matter how many I's are dotted and T's are crossed,
things still get totally messed up.
Sometimes you think something is being done a certain way, only to find out that somewhere along that chain of command, a link went missing.
And then your customer service inbox gets flooded... without flood insurance.
And your latest incentive stamp sets won't arrive for another two weeks, even though they were supposed to be here today.
So what do you do?
When this method doesn't work...
You make ANOTHER change!
With a BETTER plan attached!
So here is what we are going to do... ready?
By the end of May we will:
- Speed up processing of orders
- Go back to shipping orders by priority mail
- Bring in full-time customer service reps
- Get a new phone line to allow call-in orders and have real people to talk to
- Bring card stock back to the online store for our international customers
- Get a better handle on inventory so we don't run out of products as often
- and more...
I also have a couple of other surprises up my sleeve that I can't talk about yet but once the paperwork is completed, I will have some VERY exciting things to share.
(Give me another week or two on that.)
I am really sorry that some of the changes we made weren't what we all expected and that we disappointed you in the process. I hope you hang in there with us. I know. We all know. We are frustrated too. And we will fix them.
Thanks so much for reading this. I hope you had a little chuckle along the way. With our new plan, things are going to get a lot better!!
Much love and big hugs to all of you for your support!!
Gina K.
